Returns and refunds
Ordering is not open yet. The confirmed cancellation and after-sales arrangements are set out below.
Contact us on WhatsApp before sending an item back. The store owner agrees return requirements, the receiving address and the remedy with each customer individually.
For a damaged, incorrect or missing item, include your order number and a description of the issue when contacting us.
- Order cancellations
- You can cancel on the day you place the order. Contact us on WhatsApp to arrange the cancellation.
- Damaged, incorrect or missing pieces
- For a damaged, incorrect or missing item, contact us on WhatsApp within 7 days of receipt. The store owner will discuss the remedy with you personally.
- When a refund may apply
- For damaged, incorrect or missing items, contact the store owner on WhatsApp to agree on the remedy and whether a return is needed. Agree on the return arrangements before shipping anything back.
- How to request help and expected processing time
- After the refund arrangement is agreed, we initiate the refund through PayPal to the original payment method within 2 business days. This is the time to initiate the refund.